The use of our website is generally possible without providing personal data. Personal data, such as names, addresses or email addresses, are always provided on a voluntary basis when possible. Those data will not be passed on to third parties without your explicit permission.
Please take a moment to get familiar with our Privacy and Cookies Policies and let us know if you have any questions.
– Collection of Personal Data
– Use of Personal Data
– Management of Personal Data
– Transfers of Personal Data
– Integration of Services and Contents of Third Parties
– Dispute Resolution
– Changes to This Statement
– Collection of Personal Data
In order for KOC Europe Communication to provide services to you, we will ask you to provide personal data depending on how you interact with us (online, offline, over the phone, etc.). Personal data about our customers is an important part of our business. We will not sell, share or rent your information to third parties in any way other than what is disclosed in this statement.
Personal Contact Information
This includes any information that would allow us to personally contact you, such as your name, delivery address, phone number, or email address. In some cases, this could include personal information that you give us about someone else (for example, if you provide a friend’s name and email address for a share basket/product/saved items action).
We typically collect personal contact information in connection with a variety of activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored under your account profile.
Account Sign-in Information
This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account profile. Examples may include your email address, user name and password.
We only collect unique sign-in information for those activities that require an account, such as general website registration, email subscriptions, and website community features. Your sign-in information, especially your password, should be kept confidential and never shared with anyone else. To change your login email address or password, sign in to the relevant account setting section of our website.
This includes any information that describes your demographic or psycho-graphic characteristics. Examples may include your geographic location (e.g., post code, country/region, mobile location), frequently viewed products, and preferred language.
We typically collect demographic information in connection with a variety of activities, including general website registration, customer service inquiries, and site browsing information. If you create an account with us, you may be allowed to modify certain demographic information stored under your account or in your browser. For demographic information stored under your profile on a third party social network (e.g., Facebook, Twitter, Linkedin, Google+ etc.), see separate paragraph on “Social Network Information”.
Technical Computer Information
This includes any information about the computer system or other technological device that you may be using to access one of our websites, applications or online services. We typically collect this information through automated technologies such as cookies and tags. Examples of technical computer information may include your computer’s IP address, operating system type, Internet Service Provider (ISP), and web browser type. View more in Cookies and Contents of Third Parties.
Website Usage Information
This includes information about how you use and navigate our websites, applications and online services, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with our website or application (e.g., date and time of visit, which site you came from, frequently viewed products, and site activities, etc.).
This information is captured using automated tracking technologies such as cookies and may also be collected through the use of third party tracking services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page, or the amount of time spent on a web site). We may also use these technologies, to capture information about how users respond to certain emails (e.g., time the email is opened, where user links to from the email, etc.). Please view more in Cookies and Contents of Third Parties.
This includes information that you voluntarily share with us about your experience in using our products and services, including our websites and applications. Examples may include unsolicited reviews and suggestions, or other questions and feedback related to our products. We typically collect this information in the form of product review, Q&A, requesting stock, getting a quote, creating a case, submitting technical solutions, Google customer review and customer service through email or hotline.
Social Network Information
This refers to any information that is part of your profile on a third party social network (such as but not limited to Facebook/Twitter) and that you allow the third party social network to share with us. Examples include your basic account information (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with third party application developers. For example, we may receive your social network profile information (or parts of it) every time you download or interact with a KOC Europe Communication application on a social network such as Facebook or Twitter or every time you use a social networking feature that is integrated within a KOC (such as Post KOC product to Facebook, share news from KOC Blog to Facebook, etc.).
To learn more about how your information from a third party social network may be obtained by us (or other third party application developers), please visit the website of the relevant social network. You further acknowledge using your personal information to match information with a social network for advertising purposes.
This includes any information that you use to make a purchase, such as your credit/debit card details (cardholder name, card number, expiration date, etc.), other payment information if you choose to pay by Paypal/Sofort/iDEAL/Bank Transfer. This also includes the billing name and address associated with your form of payment.
Personal Information from Children
KOC Europe Communication doesn’t offer products for sale to children under the age of 16. If you are under the age of 16, you may only use our web page with a parent or guardian.
Special note to Children under the age of 16:
If you are under the age of 16, we advise that you speak with your parent or guardian BEFORE giving your personal information to us. If you are not sure you understand something in this section, you should ask your parent or guardian for their help.
Special note to Parents/Guardians of Children under the age of 16:
We recommend that parents/guardians regularly check and monitor your children’s use of e–mail and other on–line activities. Please make sure that your child does not give us personally identifiable information online without asking your permission.
If you access our website or application via a mobile device such as a smart-phone, the collected information may also include your phone’s unique device ID, brand & type, operating system, and operator company.
Use of Personal Data
Personal information is gathered for providing services and products to you. The following paragraphs describe the various purposes and features for which we might collect and use your personal information, and the different types of information that might be collected from you through the different methods. Please note that not all of the uses below will be relevant to every consumer.
We may use your personal information in following ways:
We may use your personal information to maintain your accounts with us, including administering any consumer satisfaction or products optimization programs that are associated with your account. This typically involves the use of personal information that was originally collected to set up your account (e.g., personal contact information, payment information, delivery address, account login information, demographic information, etc.) or purchase history.
We may collect and use your personal information to provide you customer service, including responses to your inquiries, stock request, quote sheet, technical solution request, etc. This typically requires the collection and use of certain personal contact information (such as your name, phone or email address) and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, etc.). Customer service may be provided through various forms of communication, including email correspondence, call centre support, and live chat online.
Product Improvement and Customization
We may collect and use your information so we can constantly improve our products, tailor them to your needs, and come up with new product ideas. This mostly involves the collection and use of demographic information and consumer feedback.
Product and Service Improvement
We may collect and use your personal information to encourage you to be more actively engaged with our products and services (including our websites and applications), thereby increasing overall brand engagement and improving our products/services. This mostly involves the collection, use, and publication of consumer-generated content (such as product/order reviews).
And we will send an email to you and invite you to write a review about our products and services in this transaction. If you choose to join in the Google customer review program, you will also receive an email from Google about it.
Third Party Social Networking
We may collect and use your personal information when you interact with third party social networking features such as “Post to Facebook” or “Tweet to Twitter”. These features may be integrated in our sites or applications for the purposes of allowing you to share KOC product/news with your friends, or other stated purposes. If you use these features, we may have the ability to obtain certain information about you from your social networking profile (see “Social network information”). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third party social network.
Website Improvement and Personalization
We may collect and use your information to improve and personalize your experience on our websites and applications. This is typically done through automated tracking technologies that collect and remember certain account login information, technical information, previous website usage information, and/or IP address. For example, we might remember your sign-in email address and password so you can quickly sign in next time when you visit our website. Based on this type of information, we may also show you specific KOC Europe content matched your country/region.
Website Viral Features (e.g., share basket/product/saved items with a friend)
We may request and use your personal information so you can use website viral features, such as our share-with-a-friend features. These features allow you to easily share certain product information, saved items/baskets, or shopping basket with your colleagues or friends. These features typically require the collection and use of personal contact information (such as names and email addresses) so that the selected one-time message or content can be delivered to the proper recipients. In most cases, we do not retain the information provided. In some cases (for example, as part of a refer to-share-data program), we may store the information so we can track and conclude the referrals data. For share-with-a-friend or other viral features administered by third party social networks (such as Facebook’s “Share” and Twitter’s “Tweet” features), please refer to the website of the relevant social network for additional information.
We may collect and use your personal information to process and deliver your orders, and to inform you about the status of your orders. This could involve the collection and use of certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as products ordered).
As payments, shipping and delivery are being fulfilled by a third party (bank, online payment company, or logistics company), we will share your personal information with them for the purposes of fulfillment of the order. You may, as a result, also receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfillment of payment or delivery.
Other General Purposes (e.g., website security, internal research)
We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and applications and to conduct internal records and demographic studies. These activities mostly require the collection and use of certain demographic information, technical computer information, website usage information, and consumer feedback.
Management of Personal Data
Your Right to Access, Correct, Update, or Suppress
You have the right to review, correct, update, suppress, or otherwise modify any of your Personal Data that you have previously provided to us, or object to the collection, use or processing of your Personal Data by KOC Europe Communication.
If you have privacy concerns regarding access or correction of your Personal Data, please contact us through our inquiry form, send an email to email@example.com
In your request, please make clear
what Personal Data you would like to have it changed or suppressed
whether you would like to have your Personal Data that you have provided to us suppressed from our database
what limitations you would like to put on the use of your Personal Data provided.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or we will contact you regarding the problem and appropriate next steps, within 10 working days.
Retention and Deletion
KOC Europe Communication SL will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
At the end of the retention period, KOC Europe Communication SL will delete your Personal Data in a manner designed to ensure that it cannot be reconstructed or read.
If you have any inquiries or wish to delete your personal data from our database before above period, please contact us through our inquiry form, send an email to firstname.lastname@example.org , or call at +34 96 314 6471 We will deal with the issue or contact you regarding the problem and appropriate next steps after investigation, within 10 working days.
The security of your Personal Data is very important to KOC Europe. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In addition, KOC Europe uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Data such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Data is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, KOC Europe will notify you by e-mail or mail. KOC Europe will give you notice promptly, consistent with the reasonable needs of law enforcement and/or KOC Europe to determine the scope of the breach and to investigate and restore the integrity of the data system.
Transfers of Personal Data
KOC serves customers all over the world from more than 150 countries and partner with global remarkable service provider, which already implemented appropriate safeguards for transfers of personal information from the European Economic Area (“EEA”) to KOC affiliates outside the EU and EEA.
And under contract «Data Processing Addendum» between KOC and service provider, KOC makes sure that the same level of data protection and data security prevails in the country of origin. This is ensured, among other things, by obliging the service provider to act exclusively on the instructions of KOC and to continuously take all technical measures that protect your personal data to the same extent as in the country of origin.